Refund policy
Refund & Return Policy
At HomeByNestora, customer satisfaction is important to us. If you experience an issue with your order, we are here to help.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
Please note that customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Damaged or Incorrect Items
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
• Your order number
• A description of the issue
• Clear photos of the item and packaging
Once reviewed, we will offer a replacement, store credit, or refund when appropriate.
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund.
If approved, refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.
Non-Returnable Items
The following items cannot be returned:
• Used products
• Products damaged through misuse
• Items returned without original packaging
Order Cancellations
Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled.
Contact Us
For any questions regarding returns or refunds, please contact us at:
We appreciate your trust in HomeByNestora and are committed to providing a smooth and reliable shopping experience.